High Fields Tea Factory – Explore & Learn
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Terms & Conditions

Please read these Terms & Conditions carefully before using the Sunvalley Homestay website or making a reservation. By accessing our website or making a booking, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website or making a reservation.

1. Booking and Payment:

      • All bookings are subject to availability and confirmation.
      • A valid credit card or advance payment may be required to secure your reservation.
      • Prices displayed on our website are in [currency] and inclusive of applicable taxes, unless stated otherwise.

      2. Check-in and Check-out:

      • Check-in time is at [time], and check-out time is at [time].
      • Early check-in or late check-out may be available upon request and subject to availability.

      3. Guest Responsibility:

        • Guests are responsible for providing accurate and complete information during the reservation process.
        • Any damages caused to the property or its amenities due to negligence or misconduct will be the guest’s responsibility.

        4. Cancellation and Refund Policy:

          • Cancellation policies may vary depending on the type of reservation, package, or offer.
          • Cancellations made within three days of the arrival date may incur a cancellation fee.
          • No-shows and early departures are subject to the full cost of the reservation.
          • Refunds, if applicable, will be processed in accordance with our cancellation policy.
            Please refer to our dedicated Cancellation and Refund Policy page on our website.

          5. Privacy:

            • The collection and use of personal information are governed by our Privacy Policy. By using our website or making a reservation, you consent to the collection and use of your personal information as described in the Privacy Policy.

            6. Limitation of Liability:

              • Sunvalley Homestay shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from the use of our services or the inability to access or use our website.

              7. Modifications:

                • Sunvalley Homestay reserves the right to modify, update, or discontinue any aspect of our website or services, including these Terms & Conditions, at any time without prior notice.

                Please note that additional terms and conditions may apply to specific packages, promotions, or offers. These additional terms will be provided to you at the time of booking or as specified.

                Cancellation and Refund Policy

                For detailed information regarding our cancellation and refund policy, please refer to our dedicated Cancellation and Refund Policy page on our website. This page outlines specific cancellation deadlines, fees, and refund procedures based on the type of reservation or package.

                If you have any questions or concerns regarding our Terms & Conditions or our Cancellation and Refund Policy, please contact us for further assistance.

                Last Updated: 06 July 2023


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