High Fields Tea Factory – Explore & Learn
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Cancellation and Refund Policy

Please read our Cancellation and Refund Policy carefully before making a reservation at Sunvalley Homestay. By making a booking with us, you acknowledge and agree to the following terms and conditions:

1. Cancellation Policy:

   – Anytime after reservation – cancellation will incur 10% of the total room tariff (Admin charges).

   – Cancellations made before 1 week prior to check-in date will incur 20% of the total room tariff

   – Cancellation made within 48 hrs will incur 30% of the total room tariff

   – No show OR last minute cancellation within 24 hrs or Check out earlier than total booked night – NO REFUND

2. Refund Process:

   – Refunds, if applicable, will be processed within 7 working days after the cancellation request is received and approved.

   – Refunds will be issued through convenient mode of transaction.

3. Group Bookings and Special Packages:

   – Group bookings and reservations made under special packages or promotional rates may have different cancellation policies. Please refer to the specific terms provided at the time of booking.

4. Modification or Cancellation by Sunvalley Homestay:

   – Sunvalley Homestay reserves the right to modify or cancel reservations due to unforeseen circumstances, including but not limited to renovations, safety concerns, or property damage. In such cases, guests will be offered alternative accommodations or a full refund.

It is recommended to review the specific cancellation policy mentioned during the booking process, as it may vary based on the type of reservation, package, or offer selected.

If you need to make any changes or cancel your reservation, please contact us directly through the provided contact information. Please have your reservation details readily available for efficient assistance.

Note: Any refunds provided will be subject to the terms and conditions outlined in this Cancellation and Refund Policy and will be processed in accordance with our policies and procedures.

Last Updated: 22 Feb 2024


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