High Fields Tea Factory – Explore & Learn
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Cancellation and Refund Policy

Please read our Cancellation and Refund Policy carefully before making a reservation at Sunvalley Homestay. By making a booking with us, you acknowledge and agree to the following terms and conditions:

1. Cancellation Policy:

   – Cancellations made [number] days or more prior to the scheduled arrival date will receive a full refund.

   – Cancellations made within [number] days of the arrival date may result in a cancellation fee

   – No-shows and early departures are subject to the full cost of the reservation.

2. Refund Process:

   – Refunds, if applicable, will be processed within [number] days after the cancellation request is received and approved.

   – Refunds will be issued in the same form of payment used for the original booking.

3. Group Bookings and Special Packages:

   – Group bookings and reservations made under special packages or promotional rates may have different cancellation policies. Please refer to the specific terms provided at the time of booking.

4. Force Majeure:

   – In the event of unforeseen circumstances or situations beyond our control, such as natural disasters or emergencies, Sunvalley Homestay reserves the right to modify or cancel reservations without liability. We will make reasonable efforts to notify guests in advance.

5. Modification or Cancellation by Sunvalley Homestay:

   – Sunvalley Homestay reserves the right to modify or cancel reservations due to unforeseen circumstances, including but not limited to renovations, safety concerns, or property damage. In such cases, guests will be offered alternative accommodations or a full refund.

It is recommended to review the specific cancellation policy mentioned during the booking process, as it may vary based on the type of reservation, package, or offer selected.

If you need to make any changes or cancel your reservation, please contact us directly through the provided contact information. Please have your reservation details readily available for efficient assistance.

Note: Any refunds provided will be subject to the terms and conditions outlined in this Cancellation and Refund Policy and will be processed in accordance with our policies and procedures.

Last Updated: 06 July 2023


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